Our policies

You are covered by a sheet or towel the whole time. Only the part we are working on is uncovered, and it is covered again when we move on. Wear whatever you like to arrive in and undress only as far as you are comfortable; whatever you keep on, we work around.

Before we start we ask about pressure and any area you want us to avoid, and we check again in the middle and before the end. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.

Choose a length, a day and a therapist when you book. A card holds the time for a club or group session, and it goes toward your session. For a single session we take no deposit.

Please give us 24 hours to move or cancel a session, since your therapist has held that time. If you are running late, we shorten the session so the next person still starts on time. If you are ill or hurt, tell us and we will move your session without question.

If you do not arrive and we cannot reach you, the session counts as a missed appointment. We would rather hear from you, so call or text and we will find another time, including a race-week slot that is hard to come by.

Massage is for adults. A child or a training partner may wait in the front room, but not in the treatment room during a session.

We use an unscented oil or lotion unless you ask for a scent, and we can tell you every ingredient we use. Tell us about a nut or fragrance allergy when you book and we will use something else.

If a session was not right, tell us within a few days and we will make it right.

Tipping is optional and always appreciated. You can add it when you pay, or hand it to your therapist.

If you are hurt, unwell or pregnant, ask your doctor or midwife before you book, and tell your therapist when you arrive. We work with a doctor's go-ahead and we do not diagnose.